Billing, minutes, and cancellation

How minutes are presented

CutCaption pricing is framed around processed video minutes. Editing text and styling captions does not consume minutes by itself; uploading a video (with AI captions or your own subtitles), translation, and new hardcoded renders draw on your balance.

Included minutes renew with the monthly cycle on every plan, including the free plan. Extra-minute packs are one-time purchases available on paid plans: they are spent after your included monthly minutes and stay available for 12 months after purchase.

The current plan, shared balance, and any action-specific billing message in the app are the source of truth for what the account or workspace can do.

Where to manage billing

1. Open the authenticated app.
2. Go to Billing.
3. Review the current plan, included minutes, extra minutes, and selected-workspace usage.
4. Use the available checkout, upgrade, extra-minute, or billing portal action shown for your account.
5. If the app says another workspace owner manages billing, contact that owner or support.

Cancellation and support

If self-serve billing management is available, use the Billing page or Stripe portal handoff to cancel or manage the subscription. If it is not available for your account, contact support.

Refund exceptions, regional consumer rights, and final cancellation disclosures are handled according to the public Refund and Cancellation Policy and any non-waivable rights that apply.